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Tips, tutorials, and insights about customer support and Telegram integration.

Thursday, Dec 25, 2025

Turn proactive chat into revenue with 9 ecommerce live chat triggers plus 3 to avoid so you reduce cart abandonment and

Tuesday, Dec 23, 2025

Go beyond chatbot deflection rate. Learn 6 AI customer service KPIs that predict CSAT, including containment rate and AI

Sunday, Dec 21, 2025

Silent abandonment wastes agent time and skews queues. Learn how to detect, measure, and reduce live chat abandonment wi

Saturday, Dec 20, 2025

Learn 12 prompt injection defense guardrails to secure a RAG support bot and prevent jailbreaks, data exfiltration, and

Saturday, Dec 20, 2025

Use this agentic AI readiness checklist to launch customer support AI with clear use cases, strong data, smart handoffs,

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