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Tips, tutorials, and insights about customer support and Telegram integration.

Tuesday, Feb 17, 2026

AI chatbot reliability can swing wildly. See what causes jagged frontier failures in support and how to make automation

Monday, Jan 19, 2026

Learn how AI voice agents speed support using voice to chat handoff, preserving context with intent capture, entity extr

Friday, Jan 16, 2026

Use screenshot-first multimodal customer support to spot errors fast, guide users in chat, and automate fixes with visua

Tuesday, Jan 13, 2026

RCS vs live chat in 2025: see which support channel performs best, and when an omnichannel strategy using both delivers

Monday, Jan 12, 2026

Launch agent assist in 30 days without breaking your AI QA process. Use this case study template with artifacts, QA samp

Wednesday, Jan 07, 2026

Build a privacy-first chatbot that personalizes without over-collecting. Learn PII redaction, consent prompts, and data

Monday, Dec 29, 2025

Build support content that Google AI Mode and AI Overviews can extract and cite. Practical help center SEO moves to win

Saturday, Dec 27, 2025

Chatbot to human handoff that feels instant through clear updates, fast routing, and full agent context so customers nev

Thursday, Dec 25, 2025

Turn proactive chat into revenue with 9 ecommerce live chat triggers plus 3 to avoid so you reduce cart abandonment and

Tuesday, Dec 23, 2025

Go beyond chatbot deflection rate. Learn 6 AI customer service KPIs that predict CSAT, including containment rate and AI

Sunday, Dec 21, 2025

Silent abandonment wastes agent time and skews queues. Learn how to detect, measure, and reduce live chat abandonment wi

Saturday, Dec 20, 2025

Learn 12 prompt injection defense guardrails to secure a RAG support bot and prevent jailbreaks, data exfiltration, and

Saturday, Dec 20, 2025

Use this agentic AI readiness checklist to launch customer support AI with clear use cases, strong data, smart handoffs,

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