Data & Privacy

Last updated: November 29, 2025

Data & Privacy

Understand how SimpleChat handles, stores, and protects your data and your customers' data.

Data We CollectAccount Data

Information you provide:

  • Email address
  • Full name
  • Company name
  • Password (hashed)
  • Profile picture
Bot Data

Configuration and content:

  • Bot names and settings
  • Welcome messages
  • AI training content
  • Widget customizations
  • Integration credentials (encrypted)
Conversation Data

Chat interactions:

  • User messages
  • Bot responses
  • Agent replies
  • Timestamps
  • User identifiers (IPs, device info)
Usage Data

Platform analytics:

  • Login activity
  • Feature usage
  • Bot performance metrics
  • Error logs
How We Use DataPrimary Purposes
  • Provide chat services
  • Improve AI responses
  • Generate analytics
  • Send notifications
  • Process payments
We Never
  • Sell your data to third parties
  • Use data for advertising
  • Share without consent
  • Access conversations unnecessarily
Data StorageLocation
  • Primary servers: EU (Germany)
  • Backups: EU region
  • CDN: Global (for widget delivery)
Retention
  • Active data: While account active
  • Conversation logs: 90 days default
  • Deleted accounts: 30 days then purged
  • Backups: 30 days rolling
Encryption
  • In transit: TLS 1.3
  • At rest: AES-256
  • Passwords: bcrypt hashed
  • API keys: Encrypted storage
Your Rights (GDPR)Access Your Data

You can request:

  • Copy of all your data
  • List of data categories
  • How data is used
  • Who has access
Data Portability

Export your data:

  • Conversation history
  • Bot configurations
  • Analytics data
  • Account information
Right to Deletion

Delete your data:

  • Full account deletion
  • Specific conversation deletion
  • Data anonymization option
How to Exercise Rights
  1. Email: privacy@simplechat.bot
  2. Include your account email
  3. Specify your request
  4. Verify identity
  5. Receive response within 30 days
Visitor Data (Your Customers)What's Collected

From chat visitors:

  • Messages sent
  • IP address (optional)
  • Device/browser info
  • Session identifiers
Your Responsibility

As the bot owner, you must:

  • Display privacy notice
  • Get consent if required
  • Honor deletion requests
  • Not collect unnecessary data
Built-in Protections

SimpleChat helps you:

  • Privacy badge in widget
  • Consent collection option
  • IP anonymization
  • Data deletion tools
Third-Party ServicesServices We Use
  • AI Processing: OpenAI (for AI responses)
  • Payments: Lemon Squeezy, NOWPayments
  • Email: Brevo (notifications)
  • Infrastructure: Railway (hosting)
Data Shared

Minimal data shared with services:

  • OpenAI: Conversation text only
  • Payments: Billing info only
  • Email: Email address only
ComplianceGDPR

We comply with GDPR:

  • Data minimization
  • Purpose limitation
  • Storage limitation
  • Integrity and confidentiality
Data Processing Agreement

Available for enterprise customers:

  • Standard contractual clauses
  • Sub-processor list
  • Security measures
Managing Your DataIn Dashboard
  1. Go to Profile
  2. Navigate to Privacy
  3. Access options:
    • Download data
    • Delete data
    • Adjust settings
Bot Privacy Settings

Configure per bot:

  1. Open bot in Bot Studio
  2. Go to Privacy Settings
  3. Configure:
    • Consent collection
    • Data retention
    • Privacy notice
    • IP collection
Security MeasuresTechnical
  • SSL/TLS encryption
  • Regular security audits
  • DDoS protection
  • Intrusion detection
Organizational
  • Employee access controls
  • Security training
  • Incident response plan
  • Regular reviews
ContactPrivacy Questions

Email: privacy@simplechat.bot

Data Protection Officer

Email: dpo@simplechat.bot

Security Issues

Email: security@simplechat.bot

Next Steps