Quick Reply Buttons

Last updated: November 29, 2025

Quick Reply Buttons

Quick replies help visitors navigate common questions without typing. They improve user experience and reduce response time.

What Are Quick Replies?

Quick reply buttons are clickable options that:

  • Appear below messages
  • Send pre-defined text when clicked
  • Guide conversation flow
  • Reduce friction for visitors
Setting Up Quick RepliesWelcome Screen Quick Replies

Show after the initial greeting:

  1. Go to Bot Studio → Messages
  2. Find Quick Replies section
  3. Add up to 4 buttons
  4. Set display text and action
Conversation Quick Replies

Appear during chat:

  • After bot responses
  • Based on context
  • For common follow-ups
Configuration OptionsButton Text
  • Keep it short (2-4 words)
  • Use action words
  • Be clear about outcome

Examples:

  • "Track Order"
  • "Pricing Info"
  • "Talk to Human"
  • "View Products"
Button Action

What happens when clicked:

  • Send Message: Sends predefined text
  • Open URL: Opens external link
  • Trigger Flow: Starts specific conversation
Best PracticesLimit Choices
  • Maximum 4 buttons per set
  • Too many options overwhelm users
  • Most important options first
Use Clear Language

Good: "Get Pricing"
Vague: "More Info"

Match User Intent

Think about what visitors want:

  • Answer common questions
  • Navigate to key pages
  • Connect with support
Multi-language Quick Replies

Set different text per language:

Language Button 1 Button 2
English Get Started View Pricing
Turkish Basla Fiyatlar
German Loslegen Preise
Analytics

Track button performance:

  • Click rates per button
  • Most popular options
  • Conversion correlation