Privacy & GDPR Settings

Last updated: November 29, 2025

Privacy & GDPR Settings

Ensure your chat widget complies with privacy regulations like GDPR. Configure consent banners and privacy policy links.

Accessing Privacy Settings
  1. Open Bot Studio
  2. Scroll to Privacy & Compliance section
  3. Expand to configure options
Cookie Consent BannerEnable Consent Banner

Toggle to show a consent banner before chat starts:

When Enabled:

  • Banner appears on first visit
  • User must accept to use chat
  • Consent is remembered

When Disabled:

  • No consent banner shown
  • Chat available immediately
  • May not be GDPR compliant
Consent Message

Customize the consent text:

Default:
"We use cookies to improve your experience. By using our chat, you agree to our privacy policy."

Best Practices:

  • Be clear about data usage
  • Keep it concise
  • Link to full privacy policy

Example Messages:

  • "This chat collects your name and email to provide support. See our privacy policy for details."
  • "By chatting with us, you consent to our data processing as described in our privacy policy."
Accept Button Text

Customize the accept button:

  • Default: "Accept"
  • Alternatives: "I Agree", "Continue", "OK"
Privacy Policy LinkURL Field

Enter your privacy policy URL:

  • Example: https://yoursite.com/privacy
  • Opens in new tab when clicked
  • Required for GDPR compliance
Link Text

Customize the link text:

  • Default: "Privacy Policy"
  • Appears in consent banner
  • Also shown in widget footer
Data Collection Notice

Inform users what data you collect:

Collected Data

SimpleChat collects:

  • Name (if asked in flow)
  • Email (if asked in flow)
  • Messages sent
  • Timestamp of conversations
  • Browser/device info (for support)
Data Storage
  • Stored securely in EU data centers
  • Encrypted in transit and at rest
  • Retained per your account settings
GDPR Compliance Checklist

Ensure you're compliant:

  • Enable consent banner
  • Add privacy policy link
  • Update your privacy policy to mention chat
  • Specify data retention period
  • Provide way to request data deletion
  • Document your legal basis
User Rights

Under GDPR, users can:

Right to Access
  • Request their chat data
  • See what information you have
Right to Deletion
  • Request data deletion
  • "Right to be forgotten"
Right to Portability
  • Export their data
  • Machine-readable format
Handling Data Requests

When users request their data:

  1. Go to Conversations
  2. Find the user's conversations
  3. Export or delete as requested
  4. Respond within 30 days (GDPR requirement)
Privacy by DesignMinimize Data Collection
  • Only ask for necessary info
  • Don't collect sensitive data
  • Clear retention policies
Secure Processing
  • HTTPS everywhere
  • Encrypted storage
  • Access controls
Transparency
  • Clear privacy notices
  • Easy opt-out
  • Contact information
Regional ConsiderationsEU/EEA (GDPR)
  • Consent required before processing
  • Clear privacy notices
  • Data subject rights
California (CCPA)
  • "Do Not Sell" option
  • Privacy notice requirements
  • Consumer rights
Brazil (LGPD)
  • Similar to GDPR
  • Consent requirements
  • Data protection officer
Saving Changes

Click Go Live to activate privacy settings.

Need Legal Advice?

This guide is informational only. Consult a legal professional for compliance advice specific to your business and jurisdiction.

Next Steps