Training Your AI

Last updated: November 29, 2025

Training Your AI

Improve your AI assistant's accuracy by providing examples and knowledge about your business.

Why Train Your AI?

Without training, AI uses general knowledge. With training:

  • More Accurate - Answers specific to your business
  • Consistent - Same quality responses every time
  • Brand-Aligned - Matches your communication style
  • Efficient - Handles more queries without escalation
Q&A ExamplesAdding Examples

Provide question-answer pairs:

  1. Go to AI Configuration in Bot Studio
  2. Find "Q&A Examples" section
  3. Click "Add Example"
  4. Enter question and ideal answer
  5. Add more examples
Example Format

Question: What are your business hours?
Answer: We're open Monday through Friday, 9 AM to 6 PM EST. Our AI assistant is available 24/7 for quick questions!

Question: How much does the Pro plan cost?
Answer: Our Pro plan is $49/month when billed monthly, or $39/month when billed annually (save 20%!). It includes unlimited users, advanced analytics, and priority support.

What to Include

Common Questions:

  • Pricing inquiries
  • Feature questions
  • How-to questions
  • Policy questions
  • Support requests

Variations:
Add multiple ways to ask the same question:

  • "What's the price?"
  • "How much does it cost?"
  • "Pricing info please"
  • "What are your rates?"
Knowledge BaseAdding Knowledge

Provide reference information:

Product Information:

  • Feature descriptions
  • Specifications
  • Use cases
  • Benefits

Company Information:

  • About us
  • Team info
  • Contact details
  • Location

Policies:

  • Return policy
  • Privacy policy summary
  • Terms highlights
  • Guarantees
Format Guidelines

Keep information:

  • Structured - Use bullet points
  • Concise - Key facts only
  • Current - Update regularly
  • Accurate - Verify details
Training Best PracticesStart with Common Questions
  1. Review past support tickets
  2. Identify top 20 questions
  3. Write clear answers
  4. Add as Q&A examples
Use Real Customer Language
  • Use words customers actually use
  • Include common misspellings
  • Add informal versions
  • Cover different phrasings
Cover Edge Cases

Handle uncertainty:

  • "I'm not sure about that specific feature. Would you like me to connect you with our team?"

Handle off-topic:

  • "I can help with questions about our products and services. Is there something specific I can assist with?"
Iterate and Improve
  1. Monitor AI conversations
  2. Identify poor responses
  3. Add/update examples
  4. Test improvements
  5. Repeat
Testing TrainingBefore Publishing

Test your trained AI:

  1. Open preview
  2. Ask trained questions
  3. Verify answers match examples
  4. Test edge cases
  5. Adjust as needed
Quality Checklist
  • Common questions answered correctly
  • Tone matches your brand
  • Sensitive topics handled appropriately
  • Escalation suggestions working
  • Multiple languages tested (if applicable)
MaintenanceRegular Updates

Weekly:

  • Review AI conversation logs
  • Add new Q&A from real questions

Monthly:

  • Update product information
  • Refresh pricing details
  • Add seasonal content

Quarterly:

  • Major content review
  • Remove outdated info
  • Add new features/products
Saving Training

Click Go Live to apply your training data.

Next Steps