AI Assistant Overview

Last updated: November 29, 2025

AI Assistant Overview

The AI Assistant is a powerful feature available in Premium plans that provides instant, intelligent responses to your customers 24/7.

What is the AI Assistant?

SimpleChat's AI Assistant is powered by advanced language models that understand natural language and provide helpful, contextual responses to customer inquiries.

Key Capabilities
  • Natural Language Understanding - Understands questions in any form
  • Context Awareness - Remembers conversation history
  • Multi-language Support - Responds in customer's language
  • 24/7 Availability - Never sleeps, always ready
  • Instant Responses - No waiting for human agents
How It Works1. Customer Asks a Question

When a customer types a message in the AI tab, it's sent to our AI engine.

2. AI Processes the Message

The AI analyzes:

  • The question content
  • Conversation history
  • Your business configuration
  • Training data you've provided
3. AI Generates Response

Based on analysis, AI creates a relevant, helpful response.

4. Customer Receives Answer

Response appears instantly in the chat widget.

What AI Can DoAnswer FAQs
  • Business hours and location
  • Product information
  • Pricing questions
  • Return policies
  • General inquiries
Provide Information
  • Company details
  • Service descriptions
  • Feature explanations
  • How-to guidance
Guide Users
  • Navigation help
  • Process explanations
  • Troubleshooting steps
  • Resource recommendations
Qualify Leads
  • Collect information
  • Understand needs
  • Route appropriately
  • Schedule callbacks
What AI Cannot DoComplex Decisions
  • Custom pricing negotiations
  • Exception approvals
  • Legal advice
  • Medical recommendations
Emotional Support
  • Handling complaints (should escalate)
  • Sensitive situations
  • Crisis management
Real-time Data
  • Live inventory status (unless integrated)
  • Current order status
  • Real-time pricing changes
AI + Human Support

The AI works alongside human support:

Seamless Handoff

When AI can't help:

  1. AI recognizes limitation
  2. Suggests contacting live support
  3. Customer switches to Live Support tab
  4. Human agent takes over with full context
Hybrid Approach Benefits
  • AI handles simple queries (80%+)
  • Humans focus on complex issues
  • Faster overall response times
  • Better customer satisfaction
Premium Feature

The AI Assistant is available exclusively on Premium plans:

Feature Basic Premium
AI Assistant Tab - ✓
AI Configuration - ✓
Training Data - ✓
AI Analytics - ✓
Getting Started

To use the AI Assistant:

  1. Upgrade to Premium - If not already on Premium plan
  2. Configure AI - In Bot Studio > AI Configuration
  3. Train Your AI - Add business information
  4. Test Responses - Use the preview
  5. Go Live - Publish changes
Next Steps