Working Hours Configuration

Last updated: November 29, 2025

Working Hours Configuration

Control when your chat widget is available with working hours settings. Show different messages or hide the widget outside business hours.

Accessing Working Hours
  1. Open Bot Studio
  2. Scroll to Working Hours section
  3. Expand to see all options
Enable Working Hours

Toggle the Enable Working Hours switch to activate scheduling.

When disabled:

  • Widget is always visible
  • No time-based restrictions

When enabled:

  • Widget follows your schedule
  • Shows offline message outside hours
Setting Your ScheduleStart Time

When your support day begins:

  • Format: HH:MM (24-hour)
  • Example: 09:00 for 9 AM
End Time

When your support day ends:

  • Format: HH:MM (24-hour)
  • Example: 18:00 for 6 PM
Timezone

Select your business timezone:

  • Choose from dropdown
  • All major timezones available
  • Widget converts to visitor's local time display
Offline BehaviorOffline Message

Message shown outside working hours:

Default:
"We're currently offline. Leave a message and we'll get back to you!"

Best Practices:

  • Acknowledge they're outside hours
  • Offer alternative (leave message, email)
  • Set expectation for response time

Examples:

  • "Our team is offline. We'll respond within 24 hours."
  • "Thanks for visiting! We're back at 9 AM EST."
  • "Leave your question and we'll answer when we return."
Widget Visibility

Choose what happens outside hours:

Option 1: Show with Offline Message

  • Widget remains visible
  • Users can still leave messages
  • Offline message displayed

Option 2: Hide Widget

  • Widget completely hidden
  • No chat option available
  • Cleaner but less accessible
Premium: Day-Specific Hours

Premium plans can set different hours per day:

Day Start End
Monday 09:00 18:00
Tuesday 09:00 18:00
Wednesday 09:00 18:00
Thursday 09:00 18:00
Friday 09:00 17:00
Saturday Closed -
Sunday Closed -
Testing Working Hours

To test your configuration:

  1. Set times that include current time
  2. Verify widget appears normally
  3. Change times to exclude current time
  4. Verify offline message appears
  5. Reset to your actual hours
Common ConfigurationsStandard Business Hours
  • Start: 09:00
  • End: 17:00
  • Timezone: Your local
Extended Support
  • Start: 08:00
  • End: 22:00
  • Good for e-commerce
24/7 Availability
  • Disable working hours
  • Widget always active
  • AI handles off-hours (Premium)
TipsConsider Your Audience
  • Where are your customers?
  • What timezone are they in?
  • When do they need support?
Set Realistic Hours
  • Only set hours you can cover
  • Better to exceed expectations
  • Update if availability changes
Use AI for Off-Hours (Premium)
  • AI tab works 24/7
  • Handles common questions
  • Escalates when you're back
Saving Changes

Click Go Live to activate your working hours.

Next Steps