Analytics Dashboard
Last updated: November 29, 2025
Monitor your chat widget's performance with comprehensive statistics and insights.
- Log in to your dashboard
- Select a bot from the sidebar
- Click Statistics in the menu
- Currently Online - Users with widget open
- Today's Visitors - Unique visitors today
- This Week - Weekly unique visitors
- This Month - Monthly unique visitors
- Total Messages - All-time message count
- Today's Messages - Messages sent today
- Average per Day - Daily average
- User vs Agent - Message breakdown
- Widget Opens - Times widget was opened
- Conversations Started - New conversations
- Response Rate - Your reply percentage
- Average Response Time - Time to first response
View data for:
- Today
- Last 7 days
- Last 30 days
- Custom range
Visualize:
- Message volume over time
- User growth
- Peak activity hours
- Daily/weekly patterns
See in real-time:
- Current online users
- Active conversations
- Messages per minute
- Geographic distribution
Watch messages as they come in:
- User messages
- AI responses
- Agent replies
- System events
- New vs returning users
- User demographics
- Device breakdown
- Geographic location
- Load time
- Uptime percentage
- Error rates
- API latency
- Peak support hours
- Common questions
- Popular pages
- User behavior
- Staff appropriately for peaks
- Improve AI for common questions
- Update FAQs based on data
- Measure improvements
- Conversion rates
- Support efficiency
- User satisfaction
- Response times
- CSV download
- PDF reports
- API access (coming soon)
- Daily email summary
- Weekly report
- Monthly analytics
- Check analytics regularly
- Compare periods
- Set performance goals
- Track improvements
- Response time affects satisfaction
- Quick answers reduce tickets
- AI handles routine questions
- Peak hours need more coverage