BASIC vs PREMIUM Plans
Last updated: November 29, 2025
Choosing the right plan is crucial for your support strategy. This guide compares both plans to help you decide.
| Feature | BASIC | PREMIUM |
|---|---|---|
| Price | $9.99/month | $29.99/month |
| Telegram Integration | ✅ | ✅ |
| Unlimited Team Members | ✅ | ✅ |
| AI Responses | ❌ | ✅ 24/7 |
| Knowledge Base | ❌ | ✅ |
| Human Escalation | N/A | ✅ |
| Analytics | Basic | Advanced |
- Small businesses starting out
- Teams preferring human touch
- Low to medium message volume
- Budget-conscious operations
- Telegram Group Integration: All messages flow to your team
- Unlimited Seats: Add your entire team
- Real-time Messaging: Instant notifications
- Basic Widget Customization: Colors, position, messages
- Conversation History: Access past chats
- Basic Analytics: Message counts, response times
- No AI automation
- Manual response required for all messages
- Limited analytics depth
- Growing businesses
- High message volume
- 24/7 support needs
- Teams wanting automation
Everything in BASIC, plus:
- AI-Powered Responses: Automated 24/7 support
- Knowledge Base Training: Teach AI your business
- Smart Escalation: AI hands off to humans when needed
- Advanced Analytics: Detailed insights
- Priority Support: Faster help from SimpleChat team
- Natural language understanding
- Context-aware responses
- Learning from corrections
- Multi-language support
✅ You prefer personal human support
✅ Your team can handle all messages manually
✅ You have standard business hours
✅ Budget is a primary concern
✅ Low message volume (under 100/day)
✅ You need 24/7 automated support
✅ High message volume (100+/day)
✅ Common questions are repetitive
✅ You want to reduce response time
✅ Growing customer base
You can switch plans anytime:
- Go to Settings → Billing
- Click Change Plan
- Select your new plan
- Changes take effect immediately
- Prorated billing applies
- AI features activate immediately
- No data loss
- Takes effect at next billing cycle
- AI features will be disabled
- Conversation history preserved
- 7-day free trial for both plans
- No credit card required to start
- Full feature access during trial