Reports & Exports

Last updated: November 29, 2025

Reports & Exports

Generate comprehensive reports and export your chatbot analytics data for deeper analysis or record-keeping.

Dashboard ReportsAccessing Reports
  1. Navigate to Analytics from your bot
  2. Select time period
  3. View or download reports
Available Reports
  • Conversation Summary - Overview of chat activity
  • User Engagement - Visitor interaction patterns
  • Response Performance - Bot/agent response metrics
  • Peak Hours - Busiest times analysis
Report TypesDaily Reports

Automatic daily summaries:

  • Total conversations
  • New users
  • Response times
  • Resolution rates
Weekly Reports

Week-over-week comparisons:

  • Trend analysis
  • Growth metrics
  • Performance changes
  • User patterns
Custom Reports

Create reports for specific needs:

  1. Select date range
  2. Choose metrics
  3. Apply filters
  4. Generate report
Data ExportExport Formats
  • CSV - Spreadsheet compatible
  • JSON - For developers/integrations
  • PDF - Formatted reports (coming soon)
Export Options

What you can export:

  • Conversation logs
  • User data
  • Analytics metrics
  • Message history
How to Export
  1. Go to Analytics or Conversations
  2. Apply desired filters
  3. Click Export button
  4. Select format
  5. Download file
Understanding Your DataKey Metrics Explained

Conversation Metrics:

  • Total Conversations - All chat sessions
  • Unique Users - Individual visitors
  • Average Duration - Session length
  • Messages per Conversation - Engagement depth

Performance Metrics:

  • Response Time - How fast bot replies
  • Resolution Rate - Issues solved
  • Escalation Rate - Transferred to human
  • User Satisfaction - Ratings/feedback
Reading Trends
  • Upward trends ↑ - Growing engagement
  • Downward trends ↓ - May need attention
  • Stable patterns → - Consistent performance
Best PracticesRegular Monitoring
  • Check dashboard daily
  • Review weekly summaries
  • Compare month-over-month
Data-Driven Improvements

Use insights to:

  • Optimize AI responses
  • Adjust working hours
  • Improve conversation flows
  • Plan staffing (for live support)
Record Keeping
  • Export monthly reports
  • Archive for compliance
  • Track long-term trends
Privacy ConsiderationsData in Reports

Reports may contain:

  • Aggregated statistics (safe)
  • User identifiers (handle carefully)
  • Conversation content (sensitive)
GDPR Compliance

When exporting user data:

  • Have legitimate purpose
  • Secure the files
  • Delete when no longer needed
  • Honor deletion requests
Next Steps