Security Best Practices

Last updated: November 29, 2025

Security Best Practices

Protect your SimpleChat account and customer data with these security recommendations.

Account SecurityStrong Passwords

Create secure passwords:

  • Minimum 12 characters
  • Mix of upper and lowercase
  • Include numbers and symbols
  • Avoid dictionary words
  • Don't reuse passwords

Good: Tr0ub4dor&3#Horse
Bad: password123

Two-Factor Authentication (2FA)

Enable 2FA for extra protection:

  1. Go to Profile > Security
  2. Enable 2FA
  3. Use authenticator app (Google Authenticator, Authy)
  4. Store backup codes safely
Regular Security Checks

Periodically review:

  • Active sessions
  • Connected devices
  • Recent login activity
  • API tokens (if any)
Data ProtectionCustomer Data

Protect customer information:

  • Only collect necessary data
  • Use GDPR-compliant settings
  • Honor deletion requests
  • Export and store securely
Access Control

If you have team members:

  • Use individual accounts
  • Don't share login credentials
  • Remove access when needed
  • Review permissions regularly
Browser SecuritySafe Browsing
  • Use HTTPS always
  • Keep browser updated
  • Use reputable extensions only
  • Clear sessions on shared computers
Password Managers

Consider using:

  • 1Password
  • LastPass
  • Bitwarden
  • Browser built-in managers
Email SecurityPhishing Awareness

SimpleChat will NEVER ask for:

  • Your password via email
  • Credit card details via email
  • Account verification links (suspicious)

If suspicious:

  • Don't click links
  • Check sender address carefully
  • Contact support directly
Email Verification
  • Keep email verified
  • Update if email changes
  • Use a secure email provider
API SecurityToken Management

If using API tokens:

  • Keep tokens secret
  • Rotate regularly
  • Use minimum permissions
  • Revoke unused tokens
Webhook Security

If using webhooks:

  • Verify signatures
  • Use HTTPS endpoints
  • Validate payloads
  • Log for auditing
Device SecuritySecure Your Devices
  • Use screen locks
  • Enable device encryption
  • Keep OS updated
  • Install security updates
Public Computers

When using public computers:

  • Always log out
  • Don't save passwords
  • Use private browsing
  • Clear history after
Incident ResponseIf Account Compromised

Immediate Steps:

  1. Change password immediately
  2. Enable/reset 2FA
  3. Review recent activity
  4. Check billing for unauthorized charges
  5. Contact support
Suspicious Activity

Report if you notice:

  • Unknown logins
  • Changed settings
  • Messages you didn't send
  • Billing changes
Our Security MeasuresInfrastructure
  • SSL/TLS encryption
  • Regular security audits
  • DDoS protection
  • Secure data centers
Data Handling
  • Encrypted at rest
  • Encrypted in transit
  • Regular backups
  • Access logging
Compliance
  • GDPR compliant
  • SOC 2 principles
  • Regular penetration testing
  • Bug bounty program
Security Checklist
  • Strong, unique password set
  • 2FA enabled
  • Email verified
  • Recovery options set
  • Regular security reviews
  • Unused sessions cleared
  • Team access reviewed (if applicable)
Getting HelpSecurity Concerns

Contact us immediately for:

  • Suspected breaches
  • Unusual activity
  • Security questions
  • Vulnerability reports

Email: security@simplechat.bot

Next Steps